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ProcessWorx Support & FAQ For detailed support and installation information, please refer to the respective Installation and/or User Reference materials included with your ProcessWorx product. For additional assistance, do not hesitate to contact us at support@processworx.com.
Q: Who do I contact with questions about ProcessWorx online products prior to purchase? A: For product inquiries and/or specific product-related support issues related to all purchased toolkits, please contact service@processworx.com.
A: Conversion and viewing software is available at no charge from the Microsoft Office Download Center; visit http://www.microsoft.com/office/000/viewers.asp.
A: Please contact service@processworx.com and a service representative will provide additional assistance by telephone or email.
A: After a successful transaction, a link to the software either in .zip or executable format is immediately provided on screen. Follow the instructions to save the file to your local computing device. Double click the .zip file to extract the files and folders to your local computing device. To obtain software for the extraction of the file(s), visit http://www.winzip.com. The extraction software is provided free of charge.
Q: What if my Internet Service Provider (ISP) does not allow downloading .exe or .zip files? A: If you cannot download the files due to ISP or firewall or internal policy constraints, please contact ProcessWorx customer service so we can assist you with an alternate method of procuring the media.
Q: I receive an "Order Not Found" message after payment processing. Why did this occur? A: Although infrequent, errors processing transactions using the ProcessWorx payment system may have a delayed payment confirmation. However, once the payment clears, the customer will receive all transaction and product information, including download instructions (if applicable) via email. If you experience an incident with any aspect of your transaction, please review the Customer Care Online FAQ or contact us for further assistance.
Q: Does ProcessWorx provide international shipping? When are products shipped and what shipping service is used? A: ProcessWorx includes international shipping and handling at no cost to our customers; orders placed during normal business hours are usually shipped within 24 hours. Most shipments are sent via U.S. Domestic or Global USPS Priority Mail.
Q: Who should I contact if I do not receive my order? A: International shipments are dependent upon the service provided by local postal authorities in the destination country. Shipments outside the U.S. must clear Inbound Customs in the destination country and therefore may encounter delays. However, in the case of lost or misdirected shipments, customers can request a replacement shipment for a nominal fee; please contact service@processworx.com for additional assistance.
Q: I purchased a download / electronic version of a ProcessWorx product. Can I receive a CD copy?
A: CD-ROM version of ProcessWorx
toolkits and software are available to registered / licensed users of
ProcessWorx products for a small fee to cover distribution costs. Please
contact
sales@processworx.com for more information. Q: What are the installation requirements for the ProcessWorx CMDB? A: The ProcessWorx CMDB runs in the Microsoft Access Runtime environment and does not require any additional software as a prerequisite to running the application client and/or database.
System Requirements: Microsoft Windows 98, Windows Millennium Edition (ME), Windows NT 4.0 (Service Pack 4 or higher), Windows 2000, Windows XP, Windows 2003, or later; Pentium processor or better; 64 MB RAM; 10MB free disk space recommended.
For distributed installations, shared network setup and access is required in the target environment and should be performed by a network administrator.
Q: How do I request enhancements to the existing version of the ProcessWorx CMDB? A: Enhancement requests are currently reviewed by the development staff for inclusion in subsequent CMDB releases. We are very interested in receiving feedback about the ProcessWorx CMDB-- please send questions or comments to service@processworx.com.
Q: How do I get started using the ProcessWorx CMDB? A: While we have designed the ProcessWorx CMDB to be as easy to use as possible, you should spend some time familiarizing yourself with the basics before using it. To do this, use the application with the demo data provided to get a better understanding of the relationships, attributes, services, forms and reporting features provided within the application. You may also review the CMDB Reference Guide (Help) feature, accessible by the icons distributed throughout the application user interface.
Q: Can I convert the ProcessWorx CMDB to another database format? A: ProcessWorx can assist customers with customizing solutions to fit their environment including options to port data to another database environment. Please contact our technical staff with your specific inquiries (support@processworx.com).
Q: What is a Configuration Management Database (CMDB) and what are the benefits of using the tool? A: Additional information on the purpose of the CMDB and benefits inherent to establishing a robust Configuration Management process can be found in the CMDB Overview section.
Q: How do I create additional fields or custom menus/reports? A: Beyond the functionality provided in the current version of the CMDB, enhancement requests can be submitted to requests@processworx.com. Our technical staff will review requests for potential inclusion in subsequent versions / releases of the product. However, customizations can also be contracted with our development team for more immediate enhancement requirements by contacting support@processworx.com.
A:
In
order to uninstall the ProcessWorx application, the installer subsystem
must be able to access the original installation files and folders. If
file locations and/or settings have moved, changed or were inadvertently
purged from the host system, the installer cannot properly uninstall the
application and may fail. To permanently remove the application and
reset the program attributes, you may use the Windows Install Cleanup
Utility; a description of this utility and download links can be
found on the Microsoft Support website =>
http://support.microsoft.com/default.aspx?kbid=290301. Q: Will the ProcessWorx CMDB work with existing versions of Microsoft Access? A: Some installations of the CMDB runtime environment may conflict with additional MSAccess database environments installed on the same system. It is recommended that all installations be made on systems without additional instances of the Microsoft Access database or runtime environment. Organizations may also consider the CMDB Developers Version for custom configuration and development of the CMDB to allow operation in parallel environments, interface with different database environments/operating systems, or meet specific needs of their organizations.
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