The ITSM Excellerator
provides tactical tools and deliverables to help accelerate ITIL
based service support & delivery assessments, measurement activities and
improvement initiatives. The ITSMExcellerator adds immediate
value to IT organizations by providing pre-built best
practice materials that assist technology professionals with rapid process improvement,
increasing service quality and reducing technology costs. Specific
guidance found in the ITSM Excellerator includes:
“Simply incredible, invaluable to any organisation using IT”
- United
Kingdom
“Extreme value for IT measures and improvement activities"
- Mexico
The web-based user
interface makes it simple to locate and integrate deliverables directly
into the appropriate Microsoft® Word, Microsoft® Excel®, Microsoft®
PowerPoint® or Microsoft® Project template
formats. Templates
include specific examples and guidelines for accelerated deployment,
including:
t
Over 400 supporting service
improvement program tasks, milestones, Key Goal Indicators (KGIs) and
detailed activity descriptions
t
Completed
example measurement workbooks for ITIL Service Support processes;
linked to IT objectives and business goals
t
Prioritized attention to IT
service gaps using specific criteria, thresholds
and weights
t
IT services environment criteria
for evaluating maturity levels of documentation, communications,
process integration, skills, staffing, controls and
governance
t
Library of over 520 specific IT metrics
representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery
processes
t
Value-based design templates to
align IT measurement with business goals and objectives
t
Measurement mapping of trends,
inputs, metrics types, formats, frequencies and ownership
t
IT Measurement
key performance
indicators for IT service accuracy, control, cost,
efficiency, quality and timeliness
t
Target audience & communications activities for process improvement and
service awareness
...and more
Additional Information
For other ITIL based tools and templates that compliment this product,
please see our
ITSM Toolkit.
Customers who have purchased a previous version of the ITSMExcellerator
may request upgrades.
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