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ProcessWorx IT Service Management CMDB

v1.5
ðWhat is a CMDB?

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.

t Record and maintain CI attributes & IT service dependencies

t Establish & track CI ownership and accountability

t Track CIs by type, owner, dept., environment, status and vendor

t Establish relationships within and between IT services and CIs

t Maintain data integrity through audit tracking & change logs

t Determine CI status, generate compliance reports

t Hyperlink CIs to specific documentation including policies,

processes, procedures and supporting reference materials

t Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality

t Custom reports, record duplication and data export functions

t Dynamically update IT Service and CI relationships

t Track inactive, non-standard and/or non-complaint CIs

t Copy and export CI data and related reports

t Generate business-specific IT Service Catalog with pricing

t User defined, custom CI attributes for primary CI types

t ~New Data import template & data access panel

t ~New CI documentation filter & hyperlinks

...and many more features!

Starting at $149 USD

“An absolutely excellent product ”

- IT Manager, United States

"The ProcessWorx CMDB works like a charm"

- IT Systems Administrator, Canada

The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:

t Configuration Management Policy Template / Example

t Configuration Management Process Overview / Example

t Multiple Configuration Management Procedure Examples

Preview the ProcessWorx CMDB

Purchase the ProcessWorx CMDB

ProcessWorx CMDB Developers Version

v1.5d
ðWhat is a CMDB?

The ProcessWorx CMDB Developer's Version provides all source code and related software components that were used to develop the current Multi-User Version of the CMDB application.

> INFO

For support and Frequently Asked Questions (FAQ) specific to the ProcessWorx CMDB product, please refer to our Support page prior to purchase. Customers receive free Minor Release (.x) updates for 1 year from the date of purchase; additional information is located on the CMDB Updates page.

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Questions?
Contact Service@ProcessWorx.com
ProcessWorx CMDB End User License Agreement (EULA)

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