IT Process Management

& Service Excellence

ITIL^® & IT Service Management ( ITSM ) Software

ProcessWorx IT Service Management (ITSM) Series toolkits have been licensed by over 1000 IT professionals and organizations, including an extensive list of Fortune 1000 companies. These ITIL™ based software tools and templates are leveraged by technical managers around the world to more rapidly implement ITSM best practices and establish a foundation for measurable IT service improvement and cost reductions.

Our comprehensive ITSM Toolkit™ empowers IT professionals and customer-focused IT organizations to assess and improve IT service support & delivery processes for an initial investment of less than an hour of management consulting.

Similarly, the ITSM Excellerator™ provides tactical deliverables and guidance to help accelerate IT service assessments, metrics development and process improvement projects. The toolkit provides immediate ROI by assisting ITSM professionals with internal development of IT Process Excellence programs that increase overall IT service levels.

The ProcessWorx CMDB™ provides a foundation for ITSM focused organizations that want to establish or improve their Configuration Management process  through a simple ITILv3 based CMDB.

* NEW * The ProcessWorx CMDB Developer's Version™ provides core source code and related software components that comprise the packaged version of the ProcessWorx CMDB for more granular development of CMDB applications.

ProcessWorx toolkits continue to provide hundreds of organizations with tactical ITSM guidance including the upcoming release of ITIL™ version 3 (ITILv3).

 

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News & Resources   ITSMnet: Next Generation IT Service Management Resources   CMDB Aims To Be Single Source of Truth   ITILv3 and the CMDB: Think Small?   Ready to Create an IT Service Catalog?   IT Metrics & The Path to Successful Measurement

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